Terms & Conditions

Effective date: June 2025

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Scentopia operates in accordance with international compliance requirements to ensure a safe and secure user experience.

All transactions are governed by Indian law, specifically the Consumer Protection Act 2019 and the Information Technology Act 2000. International customers are responsible for complying with their local import regulations and duty payments.

Acceptance of Terms

By accessing or using the Scentopia website and its services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or place orders.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site following any changes constitutes your acceptance of the revised terms.

Prohibited Conduct

You agree not to use this website for any unlawful purpose or in a way that could damage, disable, overburden, or impair the site’s functionality. This includes automated access such as bots or web crawlers without our express permission.

You must not attempt to gain unauthorized access to any portion of the website, server, or data systems. Any breach may result in legal action under applicable laws.

Order Acceptance and Delivery

All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel any order at our discretion, including due to pricing errors or supply issues.

Delivery times are estimates only. While we strive to meet stated timelines, Scentopia shall not be liable for delays caused by third-party logistics providers, customs, or unforeseen events beyond our control.

Limitation of Liability

To the maximum extent permitted by law, Scentopia shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or purchase of products.

Our total liability for any claim arising from the use of our services or products shall not exceed the amount paid by you for the relevant product or service.