Privacy Policy

Last updated: June 2025

Compliance and Data Protection

At Scentopia, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Our compliance framework includes regular audits, staff training, and technological safeguards to meet international data protection standards. We adhere to the principles of data minimization, purpose limitation, and storage limitation in all our processing activities.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Types of Data Collected

  • Identity Data: Includes first name, last name, username or similar identifier.
  • Contact Data: Billing address, delivery address, email address and telephone numbers.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

Intellectual Property Rights

All content, logos, trademarks and branding elements on this website are the exclusive property of Scentopia. Unauthorized use, reproduction or distribution of any material without prior written consent is strictly prohibited.

Our perfumes and fragrance compositions are proprietary creations. The names, descriptions and formulations are protected under intellectual property laws.

Privacy Policy Overview

We are committed to protecting your personal information in accordance with the Personal Data Protection Bill (PDPB) and other applicable data protection regulations.

Any data collected during registration, purchase or newsletter subscription is used solely for service delivery, customer communication and internal analytics. We do not share your data with third parties without your explicit consent.

Shipping and Returns Policy

Orders within India are typically delivered within 5–7 business days. International shipments may take up to 14 business days depending on destination and customs processing.

Due to the nature of our products, opened or used perfumes cannot be returned. Unopened items may be returned within 14 days of delivery for a store credit or exchange. Return shipping costs are the responsibility of the customer.

Disclaimer

While we strive to ensure the accuracy of all product descriptions and images, Scentopia does not guarantee that all information on the website is complete, accurate or error-free.

Perfume preferences are highly subjective and dependent on individual body chemistry. We recommend trying samples before purchasing full-sized bottles. Scentopia shall not be liable for indirect or consequential damages arising from the use of our products.